Support

No. Every game is fully playable as a guest, with your progress saved on the phone. An account is what keeps it safe if you lose or change phones, and it is required to buy the ad-free upgrade.

Open Settings (the gear icon) and tap Sign in. Enter your email and a password, then tap Sign in, or Create account if it is your first time. Google, Apple and Facebook sign-in are coming in a later update.

On the sign-in screen tap Forgot your password? and enter your email. If that address has an account, a reset link is sent to it. Check your spam folder if it has not arrived within a few minutes.

Yes, for now. Sign in with the same email inside each game you play — that is what joins them to one account, so your Rift Gems and the ad-free upgrade are shared between them.

Settings → Sign out. Your progress stays saved to your account and comes back when you sign in again.

Settings → scroll to the bottom → Delete account → Delete permanently. You can also ask us to do it by email, without the app. Everything it removes, and what is kept, is on Delete your account.

If you were signed in on the old phone, install the game on the new one, open Settings and sign in with the same email — your progress downloads. Do this in each game you play.

If you only ever played as a guest, that progress lived on the old phone alone and cannot be moved or recovered. Signing in before you switch phones is how to keep it.

Check Settings: if it says you are a guest, sign back in with the email you used before, and progress saved to your account returns. Uninstalling the game or clearing its storage erases guest progress on that phone. If you were signed in and progress is still missing, email us with the game and your sign-in email.

Settings → Reset progress. This clears that game's progress; it does not delete your account.

One purchase, Remove ads in all our games under Settings → Purchases, takes the ads out of every Tethered Rifts game on your account, not only the one you bought it in. It needs an account, so it is never tied to a single phone.

Sign in with the account you bought it on, then Settings → Purchases → Restore purchases. The game re-checks your purchase with Google Play or the App Store and turns ads back off. Do this in each game you play — sign-in is per game for now.

Make sure you are signed in with the same account you bought on, then tap Restore purchases. Still seeing ads? Email us with your sign-in email and the order number from your Google Play or App Store receipt.

Payments go through Google Play or Apple, and so do refunds: on Android use your Google Play order history; on iPhone use reportaproblem.apple.com. We cannot issue store refunds ourselves, but email us if anything goes wrong and we will help.

Ads keep every game free to play. Some are optional — watch one for a bonus, such as a continue — and you are never made to. The ad-free upgrade removes them everywhere.

The one currency shared by every Tethered Rifts game. You earn a gem by reaching a named milestone for the first time, and you can spend it in any of the games. Gems cannot be bought.

Gems are kept with your account; as a guest they live on that phone only. Sign in with your usual email in each game and they come back. If they do not, email us with your sign-in email.

Update the game from Google Play or the App Store, restart your phone, and make sure there is some free storage. If it still happens, email us your phone model, OS version, the game's version and what you were doing when it went wrong.

Close other apps and try again. Reduced motion in Settings cuts back on screen effects, which helps on older phones.

Settings has separate controls for Overall volume, Music, Sound effects and Vibration. Also check your phone is not on silent.

Thank you! Email [email protected] with the game, what happened and what you expected, plus a screenshot or recording if you can.

Only what the games need: your progress, Rift Gems and purchases if you sign in, and your email as your sign-in. We do not sell data. The details are in our Privacy policy.

Yes — Settings → Privacy has Personalised ads and Share anonymous usage data.

Delete your account in the game, or email us to delete your account or just your cloud saves. See Delete your account.

Email [email protected] with your Steam name, your operating system and what happened. News and updates are on its Steam store page.